Unhappy with our service?
It has never happend before but we’re truly sorry if that’s the case.
If you are unsatisfied with any part of the service we have provided we would kindly request you that you contact our customer service team by calling us on Telegram: CompanyRomania who will do their best to resolve any problems or concerns that you may have experienced.
How can I make a formal complaint?
If you feel our service has not met expectations and you have not been able to resolve the issue you have been experiencing, you can make a formal complaint to our email shown in the footer. Please ensure you use the heading of “Customer Complaint” and provide full contact details so that it can be investigated properly.
I have made a complaint, what happens next?
Once we receive your complaint we will process it within 5 working days. We will respond in full afterwards.