Unhappy with our service?
We strive to provide the best service possible, and it is our utmost priority to ensure you have a positive experience with us.
Really? That’s surprising, but if that’s the case, we want to make it right!
if we have fallen short of your expectations, we sincerely apologize and are here to make it right.
If you are unsatisfied with any aspect of our service, we encourage you to reach out to our customer service team on Telegram at CompanyRomania. Our dedicated team will work diligently to address any concerns or issues you’ve encountered and find a resolution.
How can I make a formal complaint?
If you feel that your issue has not been resolved or that our service has not met your expectations, you have the option to submit a formal complaint. To do so:
- Send an email to the address shown in our website footer.
- Use the subject line: Customer Complaint.
- Include the following details in your email for a prompt investigation:
- Your full name and contact information.
- A detailed description of the issue, including relevant dates and supporting evidence, if available.
- Any previous steps you’ve taken to resolve the matter.
This information helps us understand your situation fully and allows us to investigate the matter thoroughly.
What happens after I file a complaint?
Here’s what you can expect after submitting your formal complaint:
- Acknowledgment: We will acknowledge receipt of your complaint within 2 working days, so you know we are addressing your concern.
- Investigation: Your complaint will be thoroughly reviewed and investigated by our team.
- Resolution: Within 5 working days, we will provide a comprehensive response to your complaint. If the issue requires more time to resolve, we will keep you updated on the progress and expected timelines.
Our goal is to ensure all complaints are handled fairly, transparently, and promptly.
Our commitment to improvement
We value feedback from our customers, even when it highlights areas where we can do better. Your concerns drive us to improve our services continually, ensuring we meet and exceed your expectations in the future.
Thank you for giving us the opportunity to address your concerns. We appreciate your patience and understanding as we work to make things right.